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Activity Data
March 2026
- Total calls: 4,588
- Calls answered in 2 min: 1,192
- Calls missed: 498
- Prescriptions issued: 3,240
- Referrals made: 450
- Sick notes issued: 188
- Admin communications: 1,654
- Text messages sent and received: 1,458
- Digital requests: 1,299
- Appointment Total: 6,061
- Appointments Attended: 5,434
- Appointments Not Attended: 627
February 2026
- Total calls: 4,582
- Calls answered in 2 min: 1,204 (26.03%)
- Calls missed: 571 (12.5%)
- Prescriptions issued: 3,254
- Referrals made: 473
- Sick notes issued: 211
- Admin communications: 1,560
- Text messages sent and received: 1,566
- Digital requests: 1,296
January 2026
- Total calls: 4,816
- Calls answered in 2 min: 1,276
- Calls missed: 517
- Prescriptions issued: 32,400
- Referrals made: 470
- Sick notes issued: 220
- Admin communications: 1,440
- Text messages sent and received: 1,566
- Digital requests: 1,224
December 2025
- Total calls: 5,808
- Calls answered in 2 min: 3,444
- Calls missed: 1,640
- Prescriptions issued: 32,638
- Referrals made: 475
- Sick notes issued: 214
- Admin communications: 1,457
- Text messages sent and received: 1,485
- Digital requests: 1,254
November 2025
- Total calls: 5,729
- Calls answered in 2 min: 3,049
- Calls missed: 519
- Prescriptions issued: 32,157
- Referrals made: 495
- Sick notes issued: 210
- Admin communications: 1,624
- Text messages sent and received: 2,413
- Digital requests: 1,087
October 2025
- Total calls: 6,568
- Calls answered in 2 min: 4,257
- Calls missed: 839
- Prescriptions issued: 33,986
- Referrals made: 511
- Sick notes issued: 187
- Admin communications: 2,055
- Text messages sent and received: 1,992
- Digital requests: 4,418
September 2025
- Total calls: 5,864
- Calls answered in 2 min: 3,885
- Calls missed: 611
- Prescriptions issued: 31,329
- Referrals made: 486
- Sick notes issued: 195
- Admin communications: 1,780
- Text messages sent and received: 2,632
- Digital requests: 1,100
August 2025
- Total calls: 5,734
- Calls answered in 2 min: 3,759
- Calls missed: 694
- Prescriptions issued: 27,723
- Referrals made: 461
- Sick notes issued: 172
- Admin communications: 2,588
- Text messages sent and received: 4,302
- Digital requests: 3,920
July 2025
- Total calls: 6,099
- Calls answered in 2 min: 4,041
- Calls missed: 573
- Prescriptions issued: 31,043
- Referrals made: 511
- Sick notes issued: 186
- Admin communications: 2,055
- Text messages sent and received: 4,724
- Digital requests: 2,718
June 2025
- Total calls: 5,605
- Calls answered in 2 min: 3,761
- Calls missed: 552
- Prescriptions issued: 28,780
- Referrals made: 540
- Sick notes issued: 189
- Admin communications: 609
- Text messages sent and received: 1,850
- Digital requests: 2,497
May 2025
- Total calls to the surgery: 6,456
- Calls answered within 2 minutes: 4,076
- Calls missed: 464
- Prescriptions issued: 30,987
- Referrals made: 497
- Sick notes issued: 179
- Administrative communications issued: 2,057
- Text messages sent and received: 1,053
- Total digital requests submitted: 3,018
April 2025
- Total calls to the surgery: 6,456
- Calls answered within 2 minutes: 4,076
- Calls missed: 464
- Prescriptions issued: 30,987
- Referrals made: 497
- Sick notes issued: 179
- Administrative communications issued: 2,057
- Text messages sent and received: 1,053
- Total digital requests submitted: 3,018
February 2025
- Total calls to the surgery: 6,876
- Calls answered within 2 minutes: 4,411
- Calls missed: 540
- Prescriptions issued: 30,252
- Referrals made: 542
- Sick notes issued: 183
- Administrative communications issued: 3,016
- Text messages sent and received: 2,369
- Total digital requests submitted: 1,518