For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
Book an Appointment
It is difficult to allocate an appropriate time for the length of a consultation. In order to ensure surgeries run as smoothly as possible we ask patients to arrive 5 minutes prior to their appointment time.
Each appointment is allocated a 10 minute time slot, anyone arriving more than 10 minutes late for their appointment may be asked to reschedule. If you feel that you may need longer than 0 minutes with the Doctor, please inform the receptionist at the time you book your appointment.
If you have an e-mail address, you are now able to make an appointment with one of our GP’s online – please ask the receptionist for further information.
Check your condition first
Many conditions can be treated without the need to see your GP.
Who to see?
Please make a selection to reveal who's best to deal with your condition.
Pharmacy & Self-Care
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Help and support available from many National and Local Organisations
Urgent appointments for today or tomorrow
If you feel that your problem is urgent, you should tell the receptionist and every effort will be made for you to be seen the same day.
If the doctor needs to see you in person or you would prefer a face-to-face appointment, we will invite you to come in.
How to book
- Telephone: 01443 706700
Book a Routine Appointment
We offer a wide range of appointments and aim to triage your request to the most appropriate member of our primary health care team. This ensures you get the most appropriate management and that both yours and our time is used effectively. Our appointment desk opens at 8am each day.
Ways to book
Veterans' Priority Treatment
Did you know that veterans receive priority NHS treatment and care?
Veterans and service personnel who require a referral to a hospital for a condition that is likely to be linked to their time in the military will receive priority treatment. If require further information you can request a leaflet from reception via our secure online form
If you are a veteran or service personnel please let us know. In the first instance you should talk to your doctor but if you need any further information following a referral please contact the Patient Support Service.
- Telephone the Prince Charles Hospital: 01685 724468
- Or, telephone the Royal Glamorgan Hospital: 01443 443039
Other support websites are available here:
Please be aware that our GPs will always call to assess the home visit request first.
If you need a home visit, you can help us by calling reception as early as possible before 11am.
Telephone: 01443 706700
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Information and advice for travelling abroad.
Wasted Appointments – DNAs (did not attend)
Every month the practice is plagued by numerous wasted appointments where patients fail to attend.
If you no longer require your appointment, could you please telephone the surgery to ensure another patient benefits from this allocation.
If a patient regularly DNAs appointments, they may be asked to register with another GP.
Out of Hours
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.
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