Important Notice: Clinical System Migration

The practice will be switching to a new clinical system on the 19th of November 2025.

As a result, we will not be able to access ANY aspect of your medical records from 12 noon on Wednesday 12th November.

This means that we will be running at a significantly reduced service and will have the capacity to deal with urgent matters only.

Our online functions such as the NHS Wales App will also be unavailable during this period.

Prescription Requests

If your repeat medication is due the week beginning the Monday 10th November and Wednesday 19th November, we ask that you put your request in week commencing 3rd November. If you do have enough medication to last you, please order after 20th November. Please note we will not be able to access your notes and issue routine repeat medication during this downtime.

Ahead of the system downtime we will be issuing double prescriptions for eligible patients in the month of October.

Appointments

We will still be operating our sit and wait clinics for urgent and acute issues but please be aware we will not be able to access your clinical record for test results, therapy or medical history record during the period 12th to 19th November.

New Patient Registration Requests

Whilst we will still be accepting patients to register with us, we will not be able to enter your details onto our clinical system during the period 12th to 19th November.

This transition will cause extra upheaval for all staff and patients, and we apologise for any inconvenience this may cause.

Please contact the surgery if you are taken ill during this downtime in the normal manner. Alternatively, please use your local Pharmacy or ring 111 for advice.

Please pass this information on to your families, friends and neighbours.

Published: Sep 9, 2025